FAQs

How do I use the Community Perk Pass?

To redeem an offer follow this process:

  1. Tap Account or Login in the top bar
  2. Tap on an active pass
  3. Tap on the offer you want to use
  4. Then show your screen to the venue and tap the “Use Offer” button for each pass holder to redeem the offer

How long is my pass valid?

Community Perk Passes are valid for 1 year from the date of purchase. 

In the case of vouchers, they are valid for 1 year from the date of activation.

Will the current venues always be available on the Community Perk Pass?

We anticipate that current venues and their offers will remain on the Community Perk Pass. However, participating venues and their offers are subject to change at any time.  New venues and offers are often added at no additional charge to current Community Perk Pass members.

Will any new venues be added?

Yes. We are always looking at adding additional venues to the Community Perk Pass. When done, existing pass holders are automatically included.

How do I cancel my subscription?

To cancel your automatic renewal: Login to your account, click the My Subscriptions button, then toggle the Auto Renew option. Your passes will stay active until the next billing date, when your pass will not renew, and you will no longer be charged. You can change this option back later if you change your mind.

It only takes a few moments. No hard feelings! We’ll welcome you back any time. 

If you have any difficulty you can email us at hello@communityperkpass.com, and we can cancel your subscription for you.

What should I do if I’ve forgotten my password?

If you need to reset your password, go to the Login or My Account tab at the top of the screen and then choose the “Lost your password?” link and follow the steps to reset your password. If you need additional assistance please contact us. 

Which offers on the pass do I have access to?

With a Community Perk Pass, you have access to all of the offers on the pass. There’s no need to pick and choose. You get all available offers as a pass holder.

Who’s name should be entered as the pass holder?

You should enter the name of the person that is using the pass. If your child is using the pass then enter your child’s name.

Do both the parent and the child need a pass?

Each venue is different in this regard. If a parent typically needs to pay entry to accompany their child or play on their own, then you’ll need a pass for both parent and child. 

How do gift vouchers work? 

When you purchase a gift voucher you’ll receive a voucher code by email that you can use yourself or gift to someone else. 

When you’re ready to activate your pass(es) simply visit our Redeem Voucher page and enter that code during checkout to activate your passes. 

Gift vouchers allow you to activate your passes in the future, which makes them a great gift idea. If you have additional questions, feel free to email us.

What happens if a venue closes or is removed from the pass?

We do our best to keep the venues and attractions on the Community Perk Pass available throughout your pass term. However, venues may occasionally close, change their participation, or be removed from the pass.

If a venue is no longer available, you can continue to enjoy all of the other offers included with your Community Perk Pass for the remainder of your pass term.

How many people can use one Community Perk Pass?

Each Community Perk Pass is for one person and cannot be shared between multiple people.

What’s your refund policy?

We offer 60 money-back guarantee on unused Community Perk Pass purchases. For complete details, please see our Refund Policy.

Is there a Community Perk Pass mobile app?

There’s no app to download. Community Perk Pass works directly through your mobile web browser.

Simply log in to your account on your phone, find the offer you want to redeem, and show your screen at the venue when you arrive.

How does Community Perk Pass compare to GetOut Pass?

Community Perk Pass is cheaper, and built specifically for the Phoenix area. Check out our dedicated comparison page for full details.

Community Perk Pass